Frequently, RPM use Webex to provide support and show people software. Here are the steps involved in getting into the meeting:

1). Click on the link in the e-mail you receive.
Name:  Webex email.jpg
Views: 590
Size:  175.5 KB

2). Enter your name, e-mail, and hit join.
Name:  Webex joining.jpg
Views: 827
Size:  193.9 KB

3). Choose how to enter the meeting. Usually clicking "Install add-on" or "Allow ActiveX control to run" at the top or bottom of your browser is the easiest way. But if that doesn't work, then choose to "Run a temporary application". Note that this screen will look different depending on your browser.
Name:  Webex installing software.jpg
Views: 2233
Size:  154.3 KB

4). Once you enter the meeting, if you're asked to show your screen, click here.
Name:  Webex sharing your desktop.jpg
Views: 968
Size:  103.7 KB